Orders & Shipping

Who can order from your store?

We are a B2B wholesale supplier, serving boutique owners, online sellers, retailers, and private-label brands across the U.S., Europe, and global markets. Whether you’re launching a new business or managing an established operation, we welcome partnerships of all sizes.

Is there a minimum order value?

Yes, our minimum order value is 15€. This helps us maintain competitive wholesale pricing and efficient logistics.

How long does shipping take?

Orders will be shipped within 2-4 business days (in-stock items) or 15-20 business days (custom orders). Shipping times vary depending on destination, order volume, and shipping method.

1. To USA/Canada:

  • Standard Shipping: 10-15 business days
  • Sea Freight: 25-35 business days (ideal for bulk orders)

2. To Europe (EU/UK)

  • Standard Shipping: 10-15 business days
  • Sea Freight: 30-40 business days (ideal for bulk orders)

For more information, please check Shipping Policy.

Who handles customs and import taxes?

Customs duties and import taxes vary by country. Here’s how we handle them for different regions:

• EU Member Countries:

✅ We handle customs clearance and import taxes. No additional fees upon delivery.

• USA:

✅ We handle customs clearance and import taxes. No additional fees upon delivery.

• Canada:

❗ Buyers are responsible for any applicable customs duties or import taxes.

• United Kingdom (UK):

❗ Buyers are responsible for customs duties and VAT upon delivery.

• Switzerland:

❗ Buyers are responsible for customs clearance and any applicable taxes.

What is your return or refund policy?

We conduct a thorough quality inspection of all items prior to shipment. If you receive a product with a defect or quality issue, please contact us within 7 days of delivery. Depending on the situation, we will arrange a refund, replacement, or store credit to resolve the matter promptly.

Do you offer bulk order discounts?

What payment methods do you accept?

We accept a wide range of secure payment methods to support our global B2B customers, including:

  • Debit & Credit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • iDeal (Netherlands)
  • Bancontact (Belgium)

For large or custom orders, please contact us if you require alternative payment arrangements or bank transfers.

Product & Materials

What type of stainless steel do you use?

We manufacture our products using 316L and 304 food-grade stainless steel, materials widely recognized in the industry for their hypoallergenic qualities, corrosion resistance, and durability. Our jewelry is nickel-free and compliant with safety standards for sensitive skin, ensuring suitability for a broad retail customer base.

Does your jewelry tarnish or fade?

No. Our jewelry is crafted with a high-quality PVD (Physical Vapor Deposition) plating process, ensuring long-lasting color retention and a premium, tarnish-resistant surface. With proper care, our pieces maintain their appearance and performance for years, making them a reliable choice for resale.

What product variety do you offer?

We offer a wide-ranging and continuously expanding selection with over 100,000 SKUs in stainless steel jewelry. While we’re actively working to make our full inventory available online, not all products are listed yet. For large-volume purchases or custom sourcing needs, please contact us directly to request our comprehensive catalog and receive personalized product recommendations.

Do you offer factory-direct pricing?

Yes! All our items are shipped directly from our factory in Yiwu, China, with no middlemen. That’s how we offer competitive wholesale prices without compromising quality.

How should customers maintain stainless steel jewelry on a daily basis?

To ensure longevity and preserve the finish, we recommend the following daily care tips for stainless steel jewelry, particularly items plated with 18K gold:

  • Avoid direct contact with water, especially saltwater or chlorinated pools. While stainless steel is water-resistant, gold plating can gradually fade with frequent exposure.
  • Keep away from chemicals, including perfumes, lotions, hairsprays, and cleaning products, which may react with the plating.
  • Wipe gently with a soft, non-abrasive cloth after each wear to remove sweat and oils.
  • Store separately in a dry, cool place—preferably in a soft pouch or lined jewelry box—to avoid scratching or rubbing against other items.
  • Remove jewelry before exercising, showering, or sleeping to preserve the integrity of the plating.

With proper care, 18K gold-plated stainless steel jewelry can retain its luster and beauty for years, offering excellent value for both customers and retailers.

Are your products compliant and certified?

Yes. Our products comply with key international standards, including RoHS and REACH regulations, ensuring they are safe and environmentally responsible.